I was
flying from Detroit to Washington DC. The flight
was supposed to be full and the boarding started on time. 22 minutes before the
departure time, they closed the gate as every one was on board. Well, almost
everyone.
The cockpit
door was still open, the gate agent was handing the papers over and the
air hostess was warming up to make announcements. Suddenly a young man in his late twenties rushed towards the front. Please, they are on the gate, please let
them in, they are old and do not speak any English; he pleaded. Yes Sir, but the
gate is closed, the air-hostess said apologetically. I understand that madam,
but please, there is still 20 minutes to the departure time, and it will be no
more than 5 minutes for them to come in and get settled.
That
is right, the air-hostess said and looked towards the gate agent, as if
transferring the plea to him to let the two old souls in. But the gate agent
would not listen, he would not move, he would not allow. All the requests fell
on deaf ears of a rude rule book waving man, who appeared extremely
insensitive and arrogant to most. 20 minutes before the departure the gate closes, that
is the rule; he said with more arrogance than authority. Both the air hostesses
had pleaded and the young man begged, cried and apologized, but he will not
listen. The captain of the flight, left his seat and walked out of the cockpit,
a man with white hair and a very gentle face, he smiled and repeated, “let them
in please, I assure you it will not take more than 5 minutes for us to settle
them and in any case, we cannot leave gate for another 13 minutes so no harm
will be done. The result, same as before. The captain’s requests were ignored
as the others, with same authoritarian arrogance.
The
group with which these 2 old folks outside were, stood up, a mighty 26 people
team (in an less than 80 seater plane). Do let them in or let us out, they all
requested politely, and then demanded with more force. Some sounding frustrated and even angry. Please
they are old, they don’t speak English, they will miss their flight connection
to their country and they are diplomats too, you can not leave them here, the 1st young man repeated
request.
Nothing
could be done, the gate agent had all right to let them in but he would not listen.
I requested you to announce their names, and you declined, the young man roared
at the gate agent, I told you they will not understand the announcement in English
so announce their names, you said no. He almost roared with anger building up. But the
gate agent turned and walked out. And they were not even late at the gate, he yelled to an indifferent gate agent.
As
soon as he left the scene, another elderly man from 1st class seats,
looked at the air hostess in the eye, and roared, Call the marshal and get them
all thrown out. If the gate agent was arrogance personified, then this person
was oozing hate towards those who were being forced to leave 2 elderly folks
from their group. Those two certainly would be lost in a foreign land, which speaks a
language they don’t. Call the Marshal now, he roared again as he started to get
up from his seat. Please sit-down Sir, the air hostess said in a soft yet stern
voice. And you gentlemen, please take your seats, we know how you feel and you have
seen we tried. But there is nothing more that we can do at this time. Please sit so that we
can take you and the rest of the passengers to their destination. Call the marshals,
the old man kept on saying, sounding more like an arrogant preschooler now than
a man in his sixties that he must have been.
Pleading,
requesting, assuring, the two air hostesses were able to calm the 26 men down
and settle them to their seats. The cockpit was closed and the airplane started
towards the runway, but we had lost 30 minutes in this commotion. All it would
have taken 5 minutes that too well before the departure time, if the gate agent
had shown some humanity. But 26 heartbroken foreigners, 30 wasted minutes and 2
lost older people later we started. Just because 1 person who was in the seat
of authority had his arrogance more important than humanity. And people who
spoke a language different from him did not deserve any human treatment in his
book of rules.
I, like the other bystanders (or passengers in the plane) were sitting, thinking
but never speaking out. Days later, I still have some guilt from being a
bystander who had an opinion, but didn’t voice it. My request to all my co-passengers from that flight, it is not too difficult to be on the right side, be human in
situations like this. But the problem of being politically correct instead of
being human has plagued us all.
Introducing the Cast
The Hero (es) :
ü
Airhostess 1 : The shorter one, who claimed to
have small arms, and who laughed from her heart
ü
Airhostess 2: The Taller one who was happy to
serve drinks without ice , and smilingly accepted that they were low on ice
ü
The Captain: Who looked like a hero from a movie
in 80s with his white hair and cowboy boots (by the way those boots had awesome
embroidery)
The Victim:
ü
Two old folks who couldn’t board the plane
ü
One young man who kept on pleading
ü
Few of the team of 26 (Not all as some of them
were just angry and not really sounded concerned)
The Villain:
ü
Gate Agent; who could be 1% human and that would
have changed the whole thing
ü
The Old guy from 1st class: Imagine
your parents stuck in a country where they don’t understand the language and a
gate agent denying them the flight with people who could help. Would you still
ask to call the marshals for those who try to help them in that case? Just
think
The bystanders:
ü
All passengers: No one may know you, like no one
knows me as we didn’t play our parts, sadly.
PS:
2 Statements that I may have made in some previous posts all will repeat below
1)
A democracy is always weakened by the bystanders
who are too afraid of stating their opinion.
2)
People who don’t take sides during moral debates
are always on the wrong side; like a car set in neutral gear will always slip
towards the slope and cause damage to self or someone else
PPS: I intentionally didn’t mention the
Airline as this is not against the airline, or the race of anyone from above
cast as it is not about that too. This is just about us about humans.
सच्चे भी रहे , अच्छे भी रहे 
सच्चे भी रहे , अच्छे भी रहे 
